Shipping policy

Last updated: July 15, 2026

This Shipping Policy explains how ATHLORA processes, dispatches and delivers orders.

1. Shipping Destinations

ATHLORA ships only to destinations available during checkout.

Available destinations may vary depending on:

  • Product availability;
  • Shipping carrier coverage;
  • Fulfilment availability;
  • Customs restrictions;
  • Local laws and regulations;
  • Temporary delivery limitations.

If the checkout does not accept your delivery address, ATHLORA is currently unable to ship to that destination.

2. Order Processing

Orders are processed after:

  • The order has been accepted;
  • Payment has been authorised;
  • Any necessary fraud or security checks have been completed.

Processing time is separate from shipping transit time.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

3. Delivery Estimates

Delivery estimates may depend on:

  • The delivery country;
  • The selected shipping method;
  • Customs processing;
  • Product availability;
  • The fulfilment location;
  • Carrier conditions;
  • Seasonal demand.

Standard delivery to the United Kingdom typically takes 6–14 business days after dispatch.

Unless ATHLORA expressly agrees to a guaranteed delivery date, all delivery dates are estimates.

Where European consumer law applies and no different delivery period has been agreed, ATHLORA will arrange delivery without undue delay and generally no later than 30 calendar days after the sales contract is concluded.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout in euros, identified as EUR (€), before payment is completed.

Shipping charges may depend on:

  • The delivery destination;
  • Package weight and dimensions;
  • The selected shipping method;
  • Carrier rates;
  • The type and quantity of products.

ATHLORA will not add an undisclosed mandatory shipping fee after checkout has been completed.

5. Taxes, VAT and Customs Duties

Depending on the destination, an order may be subject to:

  • Value-added tax;
  • Import VAT;
  • Customs duties;
  • Brokerage fees;
  • Local processing charges.

Where taxes or duties are collected by ATHLORA during checkout, this will be displayed before payment is completed.

Where taxes or duties are not collected during checkout, the customer may be required to pay them directly to the carrier or local authority.

ATHLORA will not intentionally misdeclare the value or contents of a shipment.

6. Tracking Information

Where tracking is available, ATHLORA will provide a tracking number after the order has been dispatched.

Tracking information may take time to become active after the shipping carrier receives the package.

Customers are responsible for monitoring tracking information and responding to carrier requests relating to:

  • Delivery scheduling;
  • Address confirmation;
  • Customs documentation;
  • Collection from a service point;
  • Payment of lawful import charges.

7. Multiple Shipments

An order containing multiple products may be delivered in separate packages.

Different packages may:

  • Be dispatched on different dates;
  • Use different shipping carriers;
  • Have separate tracking numbers;
  • Arrive at different times.

You will not be charged an additional shipping fee solely because ATHLORA divides an accepted order into multiple shipments.

8. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Before placing an order, verify:

  • The recipient’s full name;
  • Street and building number;
  • Apartment or unit number;
  • Postal code;
  • City;
  • Country;
  • Telephone number.

Contact ATHLORA immediately if you discover an address error.

ATHLORA cannot guarantee that an address can be changed after processing or shipment has started.

9. Failed Delivery Attempts

If delivery cannot be completed, the carrier may:

  • Attempt delivery again;
  • Leave the package at an authorised collection point;
  • Contact the recipient;
  • Return the package to the sender.

The customer is responsible for following carrier instructions and collecting the package within the stated period.

10. Refused or Unclaimed Packages

If a package is refused, not collected or returned because of an incorrect or incomplete address, ATHLORA may deduct reasonable shipping and handling costs from a voluntary refund, where permitted by law.

This does not apply when the delivery failure was caused by ATHLORA or the shipping carrier.

11. Delayed Orders

Delivery delays may occur because of:

  • Customs inspections;
  • Carrier congestion;
  • Severe weather;
  • Public holidays;
  • Strikes;
  • Transport disruptions;
  • Incorrect delivery information;
  • Events outside ATHLORA’s reasonable control.

If your order is materially delayed, contact ATHLORA so that we can investigate.

Where applicable law allows, you may provide ATHLORA with a reasonable additional period for delivery. If delivery is not completed within that period, you may be entitled to cancel the order and receive a refund.

12. Lost Packages

If tracking indicates that a package may be lost, contact ATHLORA.

ATHLORA may open an investigation with the shipping carrier.

Depending on the investigation and applicable law, ATHLORA may offer:

  • A replacement shipment;
  • A full refund;
  • Another appropriate solution.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Check the delivery address;
  • Check entrances, reception areas and safe locations;
  • Ask household members or neighbours;
  • Contact the shipping carrier;
  • Contact ATHLORA.

ATHLORA may request reasonable information to investigate the delivery.

14. Damaged Packages

If a package arrives visibly damaged:

  • Photograph the external packaging;
  • Photograph the shipping label;
  • Photograph the product and any damage;
  • Keep all packaging materials;
  • Contact ATHLORA promptly.

Do not discard the product or packaging before receiving instructions.

15. Risk of Loss

For consumer orders, responsibility for the product generally remains with ATHLORA until the customer, or a person designated by the customer, takes physical possession of the product.

Contact

For questions about shipping, delivery or tracking, contact:

Email: contact@athloraofficial.com